Frequently Asked Questions

No. As of November 1, 2021 – The GICC Campus is a cashless facility.

For all events at both the GICC and the Gateway Center Arena, cash will not be accepted for parking, concessions, etc.

  • All major credit cards accepted (except Discover Card)
  • Apple Pay and other apps not accepted at this time
  • Convenient Tap & Pay options will be available
  • Prices may vary per event
The Gateway Center Arena Clear Bag Policy strictly limits the size and types of bags that are permitted in an effort to keep all guests safe while attending an event. Backpacks, purses (other than small clutches), and diaper bags are not permitted. The Gateway Center Arena strongly encourages guests not to bring any bags, however, the following will be permitted:

  • Each guest may carry one bag that is clear plastic, vinyl, or PVC no larger than 12” x 6” x 12” or a one-gallon clear plastic freezer bag (Ziploc bag or similar).
  • In addition to one of the clear bags noted above, guests may also carry in a small clutch purse no larger than 4.5″ x 6.5″, with or without a handle or strap, subject to search.
  • Each guest, including children, will be able to carry an approved clear bag and a clutch purse.
  • Metal detector screening and a search of all items being carried in will take place at entry. There are no provisions available at the arena to store or safeguard any prohibited bags. Guests will be asked to return prohibited items to their vehicle.
  • Diapers and wipes may be carried in a clear bag, however, diaper bags are not permitted.
  • Small cameras, binoculars and cell phones are permitted if carried in loosely or in an approved clear bag. Cameras cannot exceed 90mm.
  • Seat cushions without pockets, zippers or concealable areas must not exceed 18 inches wide. Seat cushions with metal seatbacks are prohibited.

There are no provisions to check prohibited bags or items at the arena. Guests will be asked to either return prohibited items to parked vehicle, if they have not entered the arena, or dispose of prohibited items at the entrance. The Gateway Center Arena is not responsible for items left behind, lost, stolen, or damaged.

List of Prohibited Items:

  • Outside food or drink
  • Coolers, bottles, cans or hydration packs (i.e. Camelbacks)
  • Backpacks, large purses, duffle bags and luggage
  • Clear bags must be smaller than 12”x 12”x 6”
  • Bags with medical necessity require special accommodations will be allowed.
  • Tablets and Laptops.
  • Video or audio recording equipment
  • Professional photography equipment to include tripods or monopods
  • Cameras with a lens that exceeds 90mm.
  • Laser pointers
  • Large umbrellas
  • Large Banners and Flags that exceed the size limit of 11 x 17.
  • Balloons
  • Fireworks
  • Selfie sticks and action cameras (i.e. GoPros)
  • Hover boards, skateboards and rollerblades
  • Illegal drugs and alcohol
  • E-cigarettes
  • Weapons of any kind, including lawfully concealed firearms
  • Pepper spray, Mace, Tazers, etc.
  • Artificial noise-making devices
  • Drones
  • Pets except for service animals
  • Aerosol cans
  • Frisbees
  • Strollers
  • Beach balls
  • Any item deemed to compromise public safety by Arena Security or Staff

Dangerous or disruptive conduct will result in ejection from the premises. Gateway Center Arena reserves the right to deny entry or access.

  • Doors for all events open one (1) hour prior to event start time, subject to change each event.
  • Metal detector screening and a search of all items being carried in will take place at entry. Please arrive early enough to allow adequate time for this. There are no provisions available at the arena to store or safeguard any prohibited bags. Guests will be asked to return prohibited items to their vehicle.
  • As a general rule, video cameras, audio recording devices, and cameras with 90mm lenses, detachable lenses, and large telephoto lenses are prohibited in the Gateway Center Arena.
  • Currently, posters are not allowed in the Arena during WBNA games, per WNBA guidelines.

  • Guests are not allowed to smoke in the Gateway Center Arena or Georgia International Convention Center. For Arena events, there is an outside Smoking Area located on West side of the building entrance. You must stand at least 50 feet away from the building. Please note that Gateway Center Arena will not grant re-entry if you exit during an event.
  • Guests are not permitted to bring food or beverages including alcoholic beverages into the Gateway Center Arena or the Georgia International Convention Center.
  • All individuals twenty-four months-old or older must possess a valid ticket for entry into the Gateway Center Arena. Children under twenty-four months-old are admitted free of charge for most events, as long as they sit on a lap. Please note specific events require children one-year-old or older to possess a ticket and will be noted on the show’s event calendar listing.
  • If you lose an item in the Arena while the event is still taking place, please report the incident to our Guest Services Desk. In the Arena, it is located on the concourse level.
  • If you realize you have last an item after you have left the facility, reach out to our director of security, Officer Ronnie Sparks at or by calling 770.901.3066.
  • The only tickets guaranteed to be valid are ones sold either by one of the venue ticket offices or by our official ticket providers. Unfortunately, there are instances where someone may come into possession of fraudulent tickets. Keep in mind that in many cases, the Ticket Office cannot verify if a ticket is valid until it is scanned on the night of the show.
  • The Gateway Center Arena is not responsible for fraudulent tickets. If a ticket is found to be counterfeit, entry will be denied.
  • Backstage passes can never be bought through the Gateway Center Arena. The backstage passes are supplied by the touring personnel and arrangements must be made to receive these passes prior to the event through the touring personnel. The Gateway Center Arena personnel cannot give out backstage passes to guests.
  • Parking rate will vary based on the event. It’s $10-$20, depending on the event, for Skyhawks and Dream games.
  • The Gateway Center Arena is a cashless facility. Payment kiosks are available inside the building and also upon exiting the parking lot.
  • For any questions regarding parking, please contact Diane Walcott at
  • Yes! We highly encourage guests to reserve parking in advance. Reserving event parking with ParkMobile provides patrons an opportunity to pre-pay for parking at the Gateway Center Arena. Avoid the parking hassle and arrive with a guaranteed spot waiting for you. Click here to reserve your spot now.
  • For any questions regarding parking, please contact Diane Walcott at
  • All shows at Gateway Center Arena are ‘Rain or Shine’ events. Only in extreme inclement weather are shows canceled or postponed. Rain and snow are not considered inclement weather.
  • One clear bag, 12″ by 6″ by 12″ plus a small clutch. The larger clear bag must be no larger than 12″ by 6″ by 12″, made of clear PVC vinyl and easily searched. The small clutch allows privacy for small personal items and is also easily searched.

Clear Bag Policy

  • No. Unlike some event venues, we are not banning all bags. Small clutch purses, no larger than 4.5” x 6.5”, with or without a handle or strap, are permitted along with the 12″ x 6″ x 12″ clear tote bag. This should enable you to carry the same items you have in previous years to most other venues and speed entry into the arena for all fans because it will take less time to screen bags. We encourage fans not to bring any bags but have created a policy that balances fan needs with improved public safety and convenience.

Clear Bag Policy

  • No. We are limiting only the type of bags carried into the arena, not items that you normally bring to a game. You can carry keys, makeup, feminine products, a comb, phone, wallet, credit cards, etc., in your pockets or jacket if you choose not to put them in a clear bag or clutch. You can use the clear bag and clutch to carry other items. You will continue to have the flexibility to bring a wide variety of approved items into the arena. Every member of your family may carry in a permissible bag. All items in pockets must be removed prior to search at each entrance of the arena.
  • Diaper bags are not allowed for families with infants and toddlers. Items should be placed in permissible clear bag as defined in the clear bag policy.
  • No weapons (firearms, knives, etc.) will be allowed on the premises at any time regardless of a permit. All patrons will be required to go through a metal detector upon entrance to the building during public events.
  • Gateway Center Arena accommodates for ADA needs with marked accessible parking spaces in the general parking lot (available on a first-come, first-serve basis)and designated areas around the Gateway Center Arena where guests with special needs can enjoy the same great view as other guests. For additional information, please visit our Parking page.
  • Guests in need of accessible seats may purchase tickets online through Ticketmaster at or by calling (800) 745-3000. Tickets may also be purchased at the Gateway Center Arena Box Office on event day.
  • Guests who purchased non-accessible seats and need accessible seats can exchange (subject to availability) the tickets at the Gateway Center Arena Box Office on event day. Companion seats are available with the purchase of an accessible seat, within the public ticket limit set by the artist/event.
  • Gateway Center Arena will not grant re-entry.
  • All purchases are final unless event is cancelled by the venue or artist.
  • No outside food and/or beverages are permitted in the Gateway Center Arena. Proof@GICC is the authorized caterer that proudly serves a variety of food and beverage options from our concession counters located throughout the facility.
  • This will vary by event. If novelties, T-shirts, souvenirs, etc. are sold, they will be in the Skyway area of the Arena.
  • Only certified service animals are allowed in the Gateway Center Arena.
  • Yes. The Gateway Center Arena has trained medical personnel on site during all events.
  • Camping is prohibited on the Gateway Center Campus, including outside the Gateway Center Arena. Not all tickets will be sold via the box office, please call or check online for availability on an event-by-event basis.
  • For all media-related inquiries, please email Terrin Sampey at:
  • Need to apply for single game Atlanta Dream media credentials? Apply Here »
  • All requests are coordinated by the arena’s agency of record, Phase 3 Media. Please complete this form and someone from our agency will respond as soon as possible.